Amid the surge of new technologies in healthcare, such as the rise of artificial intelligence and the promise of personalised medicine, the UK’s National Health Service (NHS) has been slow to keep up.
That may be about to change Read more
Welcome to Clark Health Communications. We are an independent, award-winning health and medical communications agency. Our collaboration with experts and advocates enhances communication and challenges ingrained habits. It drives changes in medical practice and facilitates better care for patients while addressing our clients’ business objectives.
Our growing team is supported by an effective network of specialists – from expert strategic advisors and medical writers to creative designers and event coordinators. Together, we build bespoke teams that meet our clients’ needs.
Jez, the founder and Managing Director of Clark Health Communications, has worked in specialist healthcare communications agencies for nearly 20 years, leading award winning teams for a wide variety of clients and across a broad spectrum of projects. He is passionate about the role of communication in health and medicine. He enjoys music, growing vegetables and avoiding DIY.
Deborah brings over 15 years’ agency experience developing, directing and implementing healthcare PR and medical education campaigns across all pharmaceutical lifecycle phases. She loves science, space exploration and Sunrisers Hyderabad. Deborah often bakes up a storm at weekends of bread and sometimes occasion cakes for family and friends. She will always be an indie kid at heart.
James is a Chartered Accountant with 15 years’ financial experience, gained through a range of businesses including a start-up, an established Healthcare PR agency and blue chip organisations. James loves the variety of his role but particularly enjoys business partnering, planning, and delivering projects, preferably all accompanied by many cups of tea.
Hannah has over seven years’ experience designing and delivering medical education programmes for predominantly regional and global pharmaceutical clients. She loves seeking out a great cup of coffee and is a keen netball player and volunteer at a North London club.
Candice has over nine years’ experience in healthcare communications, delivering strategic brand communications, media relations and internal communications for pharmaceutical companies. Born and raised in Canada, Candice can be found travelling the world or walking her borrowed dog in Richmond Park.
Dan has over five years’ experience in healthcare communications, managing multiple disease awareness and data communications campaigns for a variety of clients. He has a flare for creative digital projects and particularly enjoys developing film and social media content. Outside of CHC Dan enjoys playing football and strumming his guitar.
Lorna joined CHC after working in pharmaceutical sales, gaining a useful insight into the healthcare industry. She completed a degree in Biomedical Sciences at Newcastle University and therefore loves being able to work in an environment that thrives on science and curiosity. Outside of CHC she is a self-confessed foodie, enjoys music festivals and exploring living in London as a Northerner.
Fergus joined CHC after graduating from the University of Bristol with a degree in Neuroscience. His enthusiasm for pharmacology and medicine has helped him to engage in a range of our projects. Outside of CHC he enjoys playing for his local rugby club, cooking up new recipes, and he will never miss an opportunity to see a live performance by any of his favourite musicians.
After obtaining a degree in Human Biology from the University of Birmingham, Roland’s passion for science and healthcare led him to start his career in the healthcare communications industry. In his free time he’s an enthusiastic sports fan and a keen rugby player. If he’s not around the sports pitch, it’s more than likely he can be found relaxing with a film or friends.
Will graduated from the University of Bristol with a BSc in Neuroscience in 2017, and wrote his dissertation on the neurobiology and upcoming treatments for major depressive disorder. His passion for healthcare coupled with a desire to write, led him to pursue a career in healthcare communications. When able to, he enjoys going to gigs, theatre shows and talking about coffee.
Lynn has over 25 years’ experience in healthcare communications and is one of CHC’s long-term freelancers. For over a decade, she has dedicated her time to developing written content across the whole spectrum – from crafting scripts for patient videos to supporting authors of peer-review manuscripts. In her spare time, she escapes the constraints of clinical references and writes fiction. She has just completed her first novel.
No client is communicating in a vacuum and so any programme or project will rely on the support of a range of external stakeholders such as professional societies, health service organisations, patient groups and influential individuals. If these stakeholders have had an opportunity to review, comment on and, ideally, co-develop messages and projects they are much more likely to understand and support that story or content. CHC works with clients to understand who the relevant influencers and stakeholders are and then develops appropriate plans to engage with them.
We understand that projects and programmes rely on the ongoing support and engagement of a wide range of people within our clients’ organisations. These people work in different functions and often in different parts of the world. We work with clients to ensure these people are kept up to date and can support the active roll out of the programmes.
Communications has a vital role to play in driving understanding of the value of new health interventions and this must be clearly reflected in the overall strategy. In addition, specific projects and activities can drive positive engagement with payers and other audiences. For example, CHC developed an innovative, expert and patient group-endorsed template integrated care pathway (ICP) development tool to aid local service redesign. Hosted on a patient group website, the ICP has been successfully used by a number of local authorities around the UK.
CHC monitors the rapidly evolving ways in which HCPs and people with health questions or problems engage with content on digital and social channels. This allows us to advise on the optimum way to create and deliver content for these channels to ensure engagement and action. CHC has experience with a wide range of digital projects, from website and app development to online learning resources, a range of digital friendly video content and social media programmes.
CHC are experienced in the development and implementation of risk identification and communication strategies for major pharma clients and products and have addressed a wide variety of issues. Through our experience, we are able to support clients when dealing with these delicate issues and help them to feel confident that they are responsibly communicating to their audiences.
Meetings and presentations are still key elements of many communications programmes, but all too frequently they don’t seem to deliver what they promise; they fail to capture an audience’s attention or deliver a clear story. To ensure meeting success we provide facilitation for client workshops and planning sessions, international expert advisory boards and small focus groups.
We also provide practical training for anyone needing to plan and deliver a clear and compelling presentation about health or medicine.
CHC develop branded and unbranded content for a huge variety of disease areas, formats, channels and audiences. We’re the team that has created educational slide modules, booklets, checklists and presentations, branded presentations, patient and HCP videos and animations and many other materials. We’re trusted by our clients and independent experts and advocates to deliver balanced, high quality content that can be used by their own teams and healthcare professionals around the world.
It is a fundamental truth that people support what they create themselves, or what has been created by people like them. We apply this principle to many of our communications programmes by building long-term, productive collaborations with groups of experts and patients. Outputs of these expert groups have been published in scientific journals, used as the basis for ongoing training and education, distributed via online and traditional channels, endorsed by medical societies and have been successfully rolled out across the UK and in every region of the world.
CHC have experience running all aspects of a successful event. During the last few years we have organised large national meetings, European symposia and multiple series’ of local meetings, all attended by a range of healthcare professionals and other relevant audiences. CHC work with our clients to recruit panels of experienced and passionate speakers and collaborate with them to develop meeting programmes, presentations and workshop sessions, with many of our meetings gaining accreditation from medical institutions. Through our meetings, we aim to have a positive impact on the practice of healthcare professionals, with the benefits reaching their patients as soon as possible.
Our team have delivered many successful media campaigns for our clients. For example, CHC’s careful media relations planning and implementation for an announcement from the UK National Institute of Clinical Excellence ensured high quality and exceptionally accurate media reporting for our client. The news had the biggest media impact on a single day and in one calendar month of any story about a medicine that year.
CHC have developed high level stories and detailed messages for a range of medicines across therapy areas. We facilitate multi-disciplinary internal workshops, drafting the overall story and key messages. These can then be tested and refined with a focus group made up of members of the target audience group. Our clients then have an overall story and messages that can be used across their sales, marketing and educational materials, allowing them to confidently and consistently tell a story that their audiences respond to.
Communication can be a powerful tool but it’s vital to have a clear idea of what you are trying to achieve and the best way to achieve it. We work with all of our clients to carefully assess their specific needs and identify the challenges and opportunities they face before recommending the best strategy. Once this is agreed we can create the right projects ensuring the messages, content, style, tone, channels, endorsement and tactics are as effective as possible.
Artificial intelligence (AI) technology is quickly advancing to improve the speed of diagnosis, predict the success of drug discoveries and provide virtual assistance to patients.1 The benefits of this technology (including convenience, improved patient treatment, cost savings and reduction in human errors) makes AI incredibly desirable to over-stretched and budget-restricted healthcare systems, especially the NHS. Read more
Proud to have collaborated with the #Parkinson’s community on a film showing the impact of Parkinson’s on quality of life and how honest conversations with clinicians can help improve patient outcomes. Watch it here https://t.co/huH66upnFv. @ParkinsonsUK #SeeingtheWholePicture
This film highlights the importance of open and honest conversations for people with Parkinson's to explore all available options and improve individual outcomes #SeeingtheWholePicture #client #CHC
This World Parkinson's Day, we hope that this film can shed light on the reality of living with Parkinson's #SeeingtheWholePicture #client #CHC
31-35 Kirby Street Tel: +44 (0)20 7492 1900 CHC are based at 31-35 Kirby St. Turn right out of the station and at the end of the road turn right again onto Cowcross St. Then follow the directions from that station exit. Walk along Cowcross St towards Farringdon Road, going past Costa. Cross Farringdon Road and walk up Greville St. Kirby street is the second road on the right. CHC is at 31-35, on the left with the red pillars. The office is about a 5 minute walk from here. Turn left out of Chancery Lane station and walk along Holborn. Take a left onto Hatton Garden and then the first right onto Greville St. Kirby St is the first road on the left. CHC is at 31-35, on the left with the red pillars. At the door marked 31, buzz for reception to access the building. At reception ask for CHC. We’ll come down to get you.
Clark Health Communications
London, EC1N 8TE.
From Farringdon Station;
Turnmill St exit
From Farringdon Station; Cowcross St exits
From Chancery Lane Station
Check in at reception
31-35 Kirby Street
Tel: +44 (0)20 7492 1900
CHC are based at 31-35 Kirby St.
Turn right out of the station and at the end of the road turn right again onto Cowcross St. Then follow the directions from that station exit.
Walk along Cowcross St towards Farringdon Road, going past Costa. Cross Farringdon Road and walk up Greville St. Kirby street is the second road on the right. CHC is at 31-35, on the left with the red pillars.
The office is about a 5 minute walk from here. Turn left out of Chancery Lane station and walk along Holborn. Take a left onto Hatton Garden and then the first right onto Greville St. Kirby St is the first road on the left. CHC is at 31-35, on the left with the red pillars.
At the door marked 31, buzz for reception to access the building. At reception ask for CHC. We’ll come down to get you.