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Clark Health Communications (CHC) Terms and Conditions of Use and Privacy Statement

INTRODUCTION

Welcome to our website, www.clarkhealthcomms.com (the “Website“) which is provided by Clark Health Communications Ltd of The Tall House, 29a West Street, Marlow, Buckinghamshire, SL7 2LS (“Clark Health Communications”, “CLARK HEALTH COMMUNICATIONS” “us”, “we” or “our” for short). “You” and “your” means you as the user of our Website.

By accessing our Website you agree to the terms and conditions that govern it. These include:

  • Your use of our Website;
  • Rights to link to our Website; and
  • How we will use and protect information about you (our “Privacy & Cookies Policy”)

Collectively these documents are termed as the “Terms of Use”.

USE OF THIS WEBSITE

These Terms of Use set out how you may use our Website. By accessing the Website, you agree to these Terms of Use. 

We may change our Terms of Use from time to time and these updates will be available via the “Privacy” page of our Website. You should check the Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to the Terms of Use after you have been notified of the date of update on our Privacy page and you continue to access or use the Website.

If you do not agree to these Terms of Use, you should not use the Website. You should read all the Terms of Use prior to using the Website.

ACCESSING OUR WEBSITE

Access to our Website is permitted on a temporary basis. The content of the pages of this Website is for your general information and use only. We update our Website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.

Should you choose to contact us using the contact form on our “Get In Touch” page, none of the data that you supply will be stored by this Website or passed to / be processed by any of the third party data processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using 128-bit AES SSL/TLS when being sent across the internet. The email content is then decrypted by our local computers and devices.

We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.

RELIANCE ON INFORMATION POSTED

Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.

INTELLECTUAL PROPERTY

You may access, view and print out one copy of this Website and all information, images, and other content displayed on the Website (“Materials“) strictly in accordance with these Terms of Use.

You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement to Clark Health Communications. We expressly reserve all intellectual property rights in and to the Website and the Materials and your use of the Website and Materials is subject to the following restrictions. You must not:

  • remove any copyright or other proprietary notices contained in the Materials;
  • use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
  • reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.

TRADE MARKS

We expressly reserve all rights in and to the www.clarkhealthcomms.com domain name and all related domains and sub-domains, the name “Clark Health Communications”, our logo device, service marks, trading names and/or trade marks. 

Other trade marks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

LINKING TO OUR WEBSITE

You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site.

We reserve the right to withdraw linking permission at any time and without notice.

THIRD PARTY SITES

Our Website and/or the Materials may contain links to third party websites. The inclusion of any link in our communications with you does not imply endorsement by us of the linked site. If you decide to visit any third party site, you do so at your own risk. We are not responsible for the content, accuracy or opinions expressed in such websites. Links do not imply that we are, or our Website is, affiliated to or associated with such sites.

Your browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own rules and policies. Please read those rules and policies before proceeding.

Our communications with you may contain information sourced from third party websites. Material from a third party site will be clearly marked and a link to the source website will be provided. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from our communications with you, or any use of personal data by such a third party.

Please remember that when you use a link to go from our Website to another website, these Terms of Use including our Privacy & Cookies Policy is no longer in effect. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that website’s own rules and policies.

INFORMATION ON THE WEBSITE

Views and opinions expressed in content submitted by users of the Website are those of the individual submitting the material, not those of Clark Health Communications and Clark Health Communications accepts no responsibility for the content of such posts.

OUR LIABILITY

To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect.

We do not accept liability for any failure to maintain the Website and/or late or failed delivery of any Materials including but not limited to delivery of Blog updates.

We shall not be liable, under these Terms of Use for any indirect, special, incidental or consequential damages or otherwise, even if advised of the possibility of such damages.

The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.

We shall not be liable for any loss caused as a result of your actions or inactions based on the Materials available on this Website. However, nothing in these Terms of Use shall affect your statutory rights, and nothing in these Terms of Use shall exclude our liability for:

  • death or personal injury arising through negligence;
  • fraudulent misrepresentation; and/or
  • anything else that cannot be excluded or limited by us under English law.

LEGAL COMPLIANCE AND APPLICABLE LAW

The English Courts will have exclusive jurisdiction over any claim arising from or related to a visit to this Website. English Law will apply to these terms and conditions.

PRIVACY AND COOKIES POLICY 

PRIVACY AND YOUR PERSONAL DATA 

This Privacy and Cookies Policy sets out how Clark Health Communications gathers, defines, and utilises your Information or Career Information (as defined below). This policy is intended to assist you in making informed decisions when using our Website and our products and services. 

By continuing to use our Website and services, you are agreeing to the processing of your personal data according to the terms outlined in this privacy statement. We may change this privacy statement from time to time. Therefore, we may ask you to check this privacy statement occasionally to ensure that you are aware of the most recent version. 

WHO IS THE CONTROLLER OF YOUR PERSONAL DATA? 

Clark Health Communications Ltd is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law. 

WHAT INFORMATION DO WE COLLECT ABOUT YOU? 

Personal information is any information that can be used to identify you including your name and contact details. The type and quantity of information we collect and hold about you will depend on the purpose for which you provided your personal information. These can include but may not be limited to:

  • Contacting us to request information about us or the services we offer
  • Completing an online survey for us
  • Interacting with us on social media
  • Completing our contacts form on our Website 
  • Emailing us via our general email address (hello@clarkhealthcomms.com) or directly
  • Purchasing services from us
  • Where we have a legitimate interest in holding that personal information to be able to provide our business services
  • Website usage information collected using cookies 

We may also collect and process data about your use of our Website and services. This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for processing is our legitimate interests, namely monitoring and improving our website and services. The usage data is anonymous and cannot be tracker to you in person. 

If you use the Join Us section of our Website to make an enquiry about job opportunities with Clark Health Communications Ltd we will also gather personal information that you provide to us via your CV and covering letter or which may include but are not limited to: your name, gender, contact details, education/work history, nationality (“Career Information“).

WHAT ADDITIONAL INFORMATION DO WE COLLECT FROM JOB APPLICANTS?

By sending in your CV and job application to Clark Health Communications Ltd via the “Get in Touch” part of this site, you acknowledge that you have read and agreed to our privacy statement and terms and conditions and you give us your consent to process your data.

We will use the Career Information that you provide to us to assist in our recruitment process. It is our standard practice to retain Career Information for all applicants for 12 months following submission, or for longer in the case of a successful application, where Career Information will be retained in accordance with our standard employment procedures.

HOW WILL WE USE THE INFORMATION ABOUT YOU?

By providing your personal information, you agree that we may use the information:

  • To respond to your requests
  • To improve our level of service
  • To improve the content of our communications
  • To provide you with helpful information
  • To notify you of our new products and services
  • To seek your views on our products and services
  • To consider your application for employment
  • For our own administrative and quality assurance purposes
  • For other purposes that may be detailed on the Website or mobile application

We review our retention periods for personal information on a regular basis, so we’ll only hold your information on our systems for as long as is necessary.

INFORMATION FROM OUTSIDE SOURCES

Clark Health Communications maintains lists of information regarding media contacts, journalists, social media influencers, social media users, subject matter experts and other stakeholders and individuals who make their personal and/or professional information and/or opinions publicly available or shared directly with us. These lists are accessed and/or used by Clark Health Communications for specific business purposes in conducting its own business and in conducting business on behalf of potential and existing clients. Clark Health Communications takes reasonable measures to limit the information processed to be relevant to legitimate business purposes and to minimise any risks to individuals associated with the use of such information.  Any individual may contact us to access, update and/or restrict use of such information consistent with applicable law by contacting us at privacy@clarkhealthcomms.com. 

ACCESS TO YOUR DATA 

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

  • The payment of a fee (currently fixed at £10); and
  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport, certified by a solicitor or bank, plus an original copy of a utility bill showing your current address). 

We may withhold personal information that you request to the extent permitted by law. You may instruct us at any time not to process your personal information for marketing purposes. 

OPTING OUT

Visitors who would like to access, correct, update or delete any personally identifiable information may contact us with a request to do so at privacy@clarkhealthcomms.com.

Similarly, Website users who wish to subscribe or unsubscribe to our marketing and informational communications or limit our use of any personally identifiable information in any way can do so by using the subscribe/unsubscribe options contained in our emails or by sending an email to privacy@clarkhealthcomms.com.

We may take a reasonable period of time to respond to any request to update or modify any information, limit use of information or to opt out of or unsubscribe from any communications.  We may also ask for additional information to authenticate the request.  If you request the deletion, modification or limitation of use of your personal information maintained by us we will promptly review your request and respond.   If we grant your request, such information may be retained for a period of time in our backup systems as a precaution against system failures. Some information may be retained for longer periods as required by law, contract or auditing requirements. In some circumstances we will not be able to limit use of your personal information without unsubscribing you from communications or deleting your information.

WHERE IS THE INFORMATION STORED?

Your personal information may be transferred outside your country of origin, including to countries or jurisdictions which do not provide the same level of data protection as your home country. We use applications which cover our servers and cloud-based file storage system.

All files are encrypted and kept in secure storage servers located in data centers across the United States. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

COOKIES

Our Website may use technologies such as cookies to provide visitors with tailored information upon each visit. Cookies are a common part of many commercial websites that allow small text files to be sent by a website, accepted by a web browser and then placed on your hard drive as recognition for repeat visits to the website. Every time you visit the website, our servers, through cookies, pixels and/or GIF files, collect basic technical information such as your domain name, the address of the last URL visited prior to clicking through to the website, and your browser and operating system. 

You do not need to enable cookies to visit the website; however, some parts of the website and some services may be more difficult or impossible to use if cookies are disabled. Some Clark Health Communications cookie files may remain on your computer’s hard drive unless and until you manually delete the file. Clark Health Communications cookie files do not contain personally identifiable information. 

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy 

HOW WILL WE PROTECT YOUR PERSONAL INFORMATION?

Clark Health Communications will take all reasonable organisational and technical security measures to prevent unauthorised access to any personal information you provide to us. Clark Health Communications uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. Although Clark Health Communications will do our best to protect your personal information, we cannot guarantee the security of the personal information you transmit to our Website or mobile applications, this is at your own risk. 

CHANGES TO OUR TERMS OF USE AND PRIVACY STATEMENT

Clark Health Communications keeps our Terms of Use including our Privacy Statement under regular review and we will place any updates on this web page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect personal information we hold about you.  

The Terms of Use including the Privacy Statement was last updated on 25 May 2018.

CONTACT US

Please contact us if you have any questions about our Terms of Use including our Privacy Statement or information we hold about you by emailing privacy@clarkhealthcomms.com or write to us at Clark Health Communications, 31-35 Kirby Street, Farringdon, London, EC1N 8TE